Refund policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be:

  • Unused, unworn in original condition

  • Returned with all original packaging, tags, jewelry boxes, and certificates (if applicable)

  • Accompanied by proof of purchase

To request a return, please contact us at info@thekaratvault.com. Approved returns must be sent to:

Niels Bohrweg 171, 3542CA Utrecht, The Netherlands

Non-Returnable Items

The following items are non-returnable:

  • Earrings (for hygiene reasons)

  • Final Sales / Outlet Items

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@thekaratvault.com with photos of the issue so we can resolve it promptly.

Exchanges

To exchange an item, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5 business days. Processing times may vary depending on your bank or card provider.

Contact Us

For any questions regarding returns or refunds, please contact.