All of our jewelry is crafted with a 925 sterling silver or high-quality base and finished with 14K gold, rose gold, or white gold plating.
All pieces are nickel-free and lead-free, making them suitable for sensitive skin.

We primarily use high-quality Cubic Zirconia. Cubic zirconia is a diamond simulant made from zirconium dioxide and is designed to deliver a brilliant, diamond-like sparkle without the high price tag.

Yes. Our jewelry is nickel-free and lead-free, making it hypoallergenic and safe for everyday wear.

Yes. Our pieces are designed for everyday wear. However, to maintain their beauty and longevity, we recommend removing jewelry before showering, swimming, exercising, or applying perfumes and lotions.

• Avoid contact with water, perfumes, lotions, and chemicals
• Store your jewelry in a dry, clean place
• Clean gently with a soft cloth after wearing
• Remove before sleeping, showering, or swimming

Proper care will significantly extend the lifespan of your jewelry.

Orders are processed within 1–3 business days after your order is placed.

If you need to cancel your order, please email info@thekaratvault.com within 2 hours of placing your order.
Once an order has entered processing, it can no longer be cancelled.

Yes, we ship worldwide. If your country is not available at checkout, please contact info@thekaratvault.com.

Estimated delivery time is 5–8 business days, depending on your location.

Yes. We offer free shipping on orders over €50.

Yes. All orders include tracking. You will receive your tracking number via email once your order has shipped.

No. We ship DDP (Delivered Duty Paid). All duties and taxes are included in your purchase price. You will not be charged additional fees upon delivery.

Yes. We offer a 30-day exchange policy from the date of delivery.

Items must be:

• Unworn
• In original packaging
• With all tags attached
• In resalable condition

If an item is found to be worn, it will be returned to you.

Please email info@thekaratvault.com within 30 days of receiving your order and include:

• Your order number
• The item you wish to exchange
• The colour/size or product you would like instead

We will provide you with the returns form and returns address.

• Earrings (for hygiene reasons)
• Custom-made items
• Items marked Final Sale

Original shipping fees are non-refundable.
Return shipping costs are the customer’s responsibility.
We will ship your replacement item free of charge.

Yes. You may return your item for a refund and place a new order separately.